Product Overview

Service Desk features to supercharge your operations

One powerful platform to run and automate your service operations, scaling effortlessly with your needs.

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Request Management

Dynamic Forms

Build customizable forms with predefined values based on specific conditions. Auto-fill or show only relevant fields based on user input.

Private Requests

Employees can have flexibility to open private requests for sensitive cases.

Request Followers

Add followers to requests to follow or contribute to resolution.

Comments

Ticket comments represent the conversation between requesters, collaborators, and admins. Comments can be public or private.

Request Status

Track progress effortlessly with real-time request status updates, ensuring transparency and efficient resolution of support requests.

Request Priority

Prioritize requests effectively with clear priority indicators, enabling swift attention to the most critical support needs.

Snooze Requests

Manage workload efficiently by temporarily pausing non-urgent requests, set a reminder for later and focus on immediate priorities.

Request Attributes

Customizable request attributes, providing detailed context for more precise handling and resolution.

Business Hours

Align support operations with defined business hours to ensure service availability and manage response expectations effectively.

Saved Views

Quickly access customized filters when serving requests.

Rich Text Editor

Create and format content seamlessly with a versatile rich text editor, enhancing communication and documentation.

Kanban

Visualize and manage requests and workflows efficiently with intuitive Kanban view, optimizing task tracking and project progress.

Email Request

Streamline support by automatically converting email requests into ticket requests for organized and efficient issue tracking.

Analytics & Reporting

Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.

Multi-channel messaging

Manage and respond to all internal ticketing channels — like emails, Slack, Teams, or forms — all in one place.

AI Powered Workflows

Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.

Self-Service Portal

Centralized hub for accessing employee information, company resources, communication tools, and support services, all designed to enhance productivity and engagement.

Slack Bot

Add customized support experience in Slack. Gather requests and answer them directly where your organization already works

Teams Bot

Add customized support experience in Microsoft Teams. Gather requests and answer them directly where your organization already works

Custom Branding & Design

Make the employee portal yours. Fully customizable, you can easily change the domain, apply your branding, colors, fonts and adapt the background.

AI Assistant

Use Siit's GPT-powered operator as your AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.

Team Queues

Efficiently organize and prioritize tasks for collaborative management and timely resolution.

Slack Integration

Native Slack integration allowing you to automatically sync your Slack users. Avoid manual configuration and get a clean data.

Rapid Approvals

Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.

Power Actions

Take rapid actions directly from Siit for all of your integrated apps. Manage your integrations ( MDM, IAM, ATS) directly from Siit to minimize friction and speed up resolution time.

360° Employee Profile

Access history, insights and all relevant details about the employee your admin is assisting to facilitate impactful resolutions.

Tags

Categorize and organize requests with customizable labels.

Response Templates

Respond to common requests with a standard reply already pre-crafted. Save repeat answers and easily build your our templates.

Satisfaction Survey

Get instant feedback on employee perception of resolution.

SLA

Set resolution goals for your team requests.

AI Article Suggestion

Let AI suggest the right articles from your knowledge base.

AI Triage

Route and distribute requests to the right persons automatically.

Service Catalog

Build a list of all services provided by your team.

Role Based Access Control

Restrict system access based on users' roles, ensuring that everyone has the appropriate permissions to exactly what they need without accessing unauthorized information or resources.

Home

Provide an entry point for your internal resources for your employee by gathering the knowledge, the tools, the services and any useful resources.

Incident Management

Request Followers

Add followers to requests to follow or contribute to resolution.

Alerts

Stay informed with real-time alerts, ensuring prompt attention to critical updates and issues.

Analytics & Reporting

Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.

Broadcast Messaging

Send automated messages, from one person to another - by using the preferred employee channels.

AI Powered Workflows

Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.

Dynamic Content

Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.

Fixed Audience Targeting

Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.

Dynamic Targeting

Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.

Notifications

Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.

Distribution rules

Automatically route requests to the right admin based on skills or request sources.

Problem Management

Group Requests

Define and set groups of internal users of your service desk to streamline efficiently serve and manage requests.

People Object

All your employees unified in one view. Keep track of all essential employee details in one dashboard.

Equipment Object

Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.

Application Object

Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.

Dependency Mapping

Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.

Request Followers

Add followers to requests to follow or contribute to resolution.

Broadcast Messaging

Send automated messages, from one person to another - by using the preferred employee channels.

AI Powered Workflows

Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.

Dynamic Content

Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.

Fixed Audience Targeting

Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.

Dynamic Targeting

Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.

Notifications

Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.

Change Management

MDM Integrations

Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.

Request Followers

Add followers to requests to follow or contribute to resolution.

IAM Integrations

Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.

AI Powered Workflows

Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.

Siit Score

Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.

Ticketing Integrations

Automatically sync your tickets, requests and history into your systems.

Distribution rules

Automatically route requests to the right admin based on skills or request sources.

Rapid Approvals

Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.

Power Actions

Take rapid actions directly from Siit for all of your integrated apps. Manage your integrations ( MDM, IAM, ATS) directly from Siit to minimize friction and speed up resolution time.

360° Employee Profile

Access history, insights and all relevant details about the employee your admin is assisting to facilitate impactful resolutions.

Asset Management

People Object

All your employees unified in one view. Keep track of all essential employee details in one dashboard.

Equipment Object

Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.

Application Object

Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.

MDM Integrations

Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.

Dependency Mapping

Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.

Asset Discovery

Identify, catalog and track all IT assets within your organization, including hardware, software, and cloud resources.

Asset Inventory

Maintain comprehensive oversight, enabling efficient tracking and management of organizational resources.

IAM Integrations

Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.

Advanced Data Filters

Filter by lifecycle, role, team, country, office or any other firmographics. Slice and dice your employee data securely.

Siit Score

Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.

Google Workspace Integration

Automatically sync your Google users and tools using Google SSO. Avoid manual configuration and get a clean data.

Configuration Management

People Object

All your employees unified in one view. Keep track of all essential employee details in one dashboard.

Equipment Object

Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.

Application Object

Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.

MDM Integrations

Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.

Dependency Mapping

Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.

Asset Discovery

Identify, catalog and track all IT assets within your organization, including hardware, software, and cloud resources.

IAM Integrations

Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.

Advanced Data Filters

Filter by lifecycle, role, team, country, office or any other firmographics. Slice and dice your employee data securely.

HRIS Integrations

Automatically sync your employees, avoid manual configuration and get clean data.

Siit Score

Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.

Ticketing Integrations

Automatically sync your tickets, requests and history into your systems.

Employee Directory

List the employees of your company. Easily customize which information you want to make available to teammates.

Google Workspace Integration

Automatically sync your Google users and tools using Google SSO. Avoid manual configuration and get a clean data.

App Library

Aggregate your organization's tech stack in a unified place. Configure roles and permission to applications that everyone has access to exactly what they need.

Microsoft 360 Integration

Automatically sync your Microsoft users. Avoid manual configuration and get a clean data.

Knowledge Management

Analytics & Reporting

Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.

Broadcast Messaging

Send automated messages, from one person to another - by using the preferred employee channels.

Slack Bot

Add customized support experience in Slack. Gather requests and answer them directly where your organization already works

Dynamic Content

Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.

Unified Search

Search across your organization's aggregated content. Find people, documents, knowledge, policies, process and tools all in one place. Eliminate switching between applications and guessing where to find what you're looking for.

Fixed Audience Targeting

Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.

Teams Bot

Add customized support experience in Microsoft Teams. Gather requests and answer them directly where your organization already works

Knowledge Base Integrations

Easily import your current articles into Siit and leverage them to streamline and automate your level 1 requests.

Dynamic Targeting

Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.

AI Assistant

Use Siit's GPT-powered operator as your AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.

Notifications

Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.

Slack Integration

Native Slack integration allowing you to automatically sync your Slack users. Avoid manual configuration and get a clean data.

Distribution rules

Automatically route requests to the right admin based on skills or request sources.

Employee Directory

List the employees of your company. Easily customize which information you want to make available to teammates.

App Library

Aggregate your organization's tech stack in a unified place. Configure roles and permission to applications that everyone has access to exactly what they need.

AI Article Suggestion

Let AI suggest the right articles from your knowledge base.

Your employee experience exists whether you strategically craft it or not. We help you make it yours.

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