Siit is a platform made available by Siit SAS, a French simplified joint stock company with a capital of 5104.60 euros, registered in the Paris Trade and Companies Register under number 905 371 035 (RCS de Paris), domiciled at 101 rue de Prony 75017 Paris, France (hereinafter "Siit" or the "Company").
The director of publication is Mr Chalom Malka. Siit is mainly hosted by AWS. Welcome to Siit!
Please read these Terms of Service carefully prior to subscribing to the Services or a free trial.Please note that the descriptive heading sections are inserted for convenience only, have no legal effect and shall be ignored in the interpretation of these Terms.
Version in force as of: June 2023
This section explains what the words starting with a capital letter in these Terms refer to. In case of doubt, do not hesitate to consult this section: it will avoid confusion and misunderstandings.
Account Refers to a Client’s account on the Platform, giving access to the Services.
Affiliate Refers to any entity that directly controls or indirectly controls, is controlled by, or is under common control with the subject entity. "Control" for purposes of this definition, means direct or indirect ownership or control of more than 50 % of the voting interest of the subject entity.
Agreement Refers to these Terms of Service by and between Siit and Client, together with any and all applicable Order Form(s), which constitute a legally binding agreement between a Client and Siit and set forth the terms and conditions pursuant to which Client may access and/or use the Services.
Client Refers to any legal person using and paying for the Services made available to Users.
Fees Refers to the commissions owed by Clients to Siit, as defined in Article 6 “Fees and payment”.
Order Form Refers to an online confirmation page or an ordering document specifying the Services to be provided, entered into between Siit and a Client, including any addenda and supplements thereto.
Parties Refers to Siit and a Client, each a Party to the Agreement.
Platform Refers to the website www.siit.io including any subdomains thereof, and any platform where the Services are available.
Services Refers to every service accessible on the Platform with a Client account, as described in Article 2 “Scope” below.
Subscription Term Refers to the Agreement duration, as defined in Article 9 “Term and termination”.
Termination Notice Refers to the notice of termination described in Article “Term and termination”.
Terms of Service or Client Terms Refers to these terms and conditions to which Clients are subject.
Third-Party Services Refers to the services not operated by Siit, used to provide content or additional features to Clients such as payment service, application, marketing material, etc.
Users Refers to individuals authorized by Client to access the Services.
User Terms Refers to the terms of use to which Users are subject.
You, Your or Yourself Refers to you as a Client.
To use Siit’s Services, please read these Terms and accept them entirely. Do not continue to use Siit.io if You do not agree on the Terms stated on this page.
Siit’s Services are a suite of messaging software-as-a-service solutions offered through a single platform. The Services are designed to enable Users to manage communications with Employees through the entire lifecycle of their relationship and to provide a Dashboard for accessing and managing People Data regarding those Employees. Customers may import and export People Data between the Services and certain Third-Party Platforms through supported integrations. The Services also include Siit Code deployed on Customer Properties to enable live chat and messaging functionality. (hereinafter the “Services”).
These Client Terms are a legally binding contract between You and Siit. They govern any Client’s access and use of the Services.
You fully and unconditionally accept them by ticking the box provided for this purpose when subscribing directly online - included for a free trial -, or by signing a quote or Order Form that references these Terms of Service.
When accepting these Terms of Service, You acknowledge that You have, in Your country, the capacity to contract and subscribe to the Services and declare that you have read, understand and agreed to comply without restriction or reservation to these Client Terms.
Any natural person subscribing to the Services on behalf of a company or another legal entity, shall represent that he/she has the right, power, and authority to bind such entity and its affiliates to these Client Terms. Any subscription for a free trial is governed by these Client Terms.
These Terms of Service are accessible at any time on the Platform and will prevail over any other version or any other contradictory document. Siit reserves the right to modify or stop the accessibility of all or part of the Services and/or the Platform, at any time. The version applicable to a Client is the one in force on the Platform when using the Services. Indeed, Clients' use of the Services constitutes their acceptance of the Terms of Service amendments.
You can create an Account on the Platform by:
- providing Your company name, e-mail address and phone number
- choosing a (strong) password or login by using SSO
- accepting these Terms of Service.
Siit shall not be held liable for the loss or theft of a password by a Client, or by the resulting account impersonation or loss.
It is Your responsibility to take all measures to secure access to this data.
You may, at any time, request the deletion of Your account under the conditions set out by the Platform.
You have ten (10) days to notify Siit that the deletion of Your account is due to an error and request the reopening of the account.
An account deletion followed by a Termination Notice within this ten (10) days period will irreversibly lead to the deletion of all Client’s data.
Siit reserves the right to suspend or delete a Client's account in violation of the Agreement, without compensation.
Siit shall not be held liable, in any circumstances, for any loss arising from Client’s account deletion.
Just freely try ! 100% chance You will adopt us. Any potential Client can subscribe to a free trial of the Services for thirty (14) days.
Siit will make one or more Services available on a trial basis, free of charge, until the earlier of (a) the end of the free trial period for which the potential Client has registered to use the applicable Service(s), or (b) the start date of any subscriptions ordered by such Client for Service(s).
The Services data on the Platform or in Siit’s possession or control and any customizations of the Services during Client’s free trial may be permanently lost or deleted at the end of the free trial period unless a subscription to the same Services as those covered by the trial before the end of the trial period is made. Siit shall not be liable for any harm or damage arising out of or in connection with a free trial.
Subscriptions. You may subscribe to the Services or to a free trial directly online or by signing a quote or Order Form. Unless otherwise provided in the applicable Order Form, (a) Services are purchased as subscriptions, (b) subscriptions may be added during the Subscription Term and (c) any added subscription will terminate on the end date of the Subscription Term.
Usage Limits. Services are subject to usage limits, including, for example, the quantities specified in the applicable Order Form(s). If You exceed Your current contractual usage limit, as set forth in the relevant Order Form, You shall incur additional fees for Your excess usage and shall remit payment in accordance with Article 6 “Fees and payment”. The contractual usage limit will then be automatically increased for the remainder of the Subscription Term.
Workspaces. Once You subscribe to the Services, You can create workspaces and invite Your employees or designated natural persons to join them to access the Platform, as Users.
Services fees. The commission rates are previously displayed in euros on the Platform. The amount of the exact Fees figures on the Order Form and on the invoice available in Your personal Account (hereinafter the “Fees”).
You shall pay all Fees. Except as otherwise specified herein or in an Order Form, (a) Fees are based on the Service purchased, (b) payment obligations are non-cancelable and Fees paid are non-refundable, and (c) quantities purchased cannot be decreased during the relevant Subscription Term. You will be responsible for any payments owed but not paid by any of their Affiliates ordering Services hereunder.
These Fees could be subject to changes at Siit's discretion. However, Siit shall notify You at least sixty (60) days in advance if such changes are scheduled.
Invoicing and Payment. You agree to ensure the safety of Your means of payment and are responsible for providing complete and accurate billing and contact information to Siit. You shall notify any changes to such information without delay. Siit shall not be held liable for any damage resulting from fraudulent use of such means of payment.
When providing credit card information to Siit, You authorize Siit to charge such credit card for all purchased Services listed in the Order Form for the initial Subscription Term and any renewal Subscription Term(s) as set. If the Order Form specifies that payment will be by a method other than a credit card, Siit will invoice You in advance and otherwise in accordance with the relevant Order Form.
Unless otherwise stated in the Order Form, invoiced charges are due net thirty (30) days from the invoice date.
Overdue payment. If an undisputed charged or invoiced amount is not received by Siit by the due date, then without limiting its rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, (b) Siit may condition future subscription renewals and Order Forms on payment terms shorter than those specified in these Terms, and/or (c) Siit may require You to pay any collections or legal fees incurred by Siit in order to collect payment of the corresponding undisputed charged or invoiced amount.
Payment Disputes. If You dispute any charged or invoiced amounts, You shall promptly provide Siit with notice of the disputed amounts along with supporting documentation within ten (10) days of Your receipt of the invoice, and the Parties both agree to cooperate diligently to resolve such dispute in good faith. Siit will not exercise its rights on overdue charges mentioned above if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute, provided that You shall remit payment for any disputed or undisputed amounts in a timely manner. If, within ten (10) days of Your notification, Siit recognizes an error in the amount charged or invoiced to You, You will be reimbursed for the overpaid difference.
If we make a mistake in the execution of our mission, we will be transparent! However, we will not be able to refund any loss of data, unless the law provides otherwise... Computers and softwares could be subject to technical failures.
Except as expressly provided herein, Siit does not make any warranty of any kind, whether express, implied, statutory or otherwise, and each party specifically disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement, to the maximum extent permitted by applicable law.
The Services are provided "as is", exclusive of any warranty whatsoever. Siit disclaims all liability and indemnification obligations for any harm or damages caused by any third-party hosting providers or non-Siit applications.
Siit undertakes to implement all the necessary means to ensure the best delivery of the Services provided. However, Siit can only be bound by an obligation of best endeavour.
In the event of failure of the Services, it shall be liable only for direct and reasonably foreseeable damage, unless otherwise provided by law or regulation. Indirect damages that may result from failure or use of the Services by Client, a User or any third-party whatsoever are expressly excluded.
In particular, Siit shall not be held liable for: Clients or Users generated content on the Platform;a refusal of a bank transfer; unusual or illegal use of the Services; data losses not being imputable to Siit; breakdowns or malfunctions of the Services that are not Siit’s responsibility; a cyberattack; any case of force majeure according to Article 1218 of the French civil code.
In no event, Siit shall be held liable beyond the amounts charged to You by the Platform during the last twelve (12) months preceding the incident or series of related incidents, unless otherwise provided by law or regulation.
You undertake to use the Services only in accordance with the Terms.
You agrees and acknowledges that it is Your responsibility to (a) inform Users of any relevant policy and practice or setting that may impact the processing of the content or information submitted by Users on their Workspace (hereinafter the “Data”); (b) obtain any rights, permissions or consents from Users that are necessary for the lawful use of the Data and the operation of the Services; (c) ensure that the transfer and processing of the Data is lawful; and (d) respond to and resolve any dispute with any User relating to or based on the Data, the Services or the Your failure to fulfil these obligations.
You are not authorized to reconstruct the Service, decompile, disassemble or circumvent the technical restrictions it contains, except to the extent that such operations would be permitted by applicable laws. It is also prohibited to lend, rent, lease, resell, transfer or host the Services to or for third parties, unless expressly authorized by Siit.
You guarantee Siit against any event preventing the use of Your account, including but not limited to the loss of Your password.
You guarantee Siit against any breach, exceeding the foreseeable risk, that could result from Your use or a User’s use of the Services.
You guarantee Siit against any fraudulent, unfair or bad faith use of the Services by You or any User, especially if this interferes with the use of the Services by the User itself or other Users.
You agree to indemnify, defend, and hold Siit harmless against all claims arising out from the use of the Services or content generated by You, a User or a third-party on the Platform. No link should appear on the Platform that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
You further agree to indemnify and hold Siit harmless against any and all liability, loss, damages, costs, claims and/or expenses, including but not limited to reasonable attorney’s fees, which Siit may hereafter incur, suffer or be required to pay by reason of such claims.
Subscription Term. Unless terminated earlier, the duration of the Agreement is selected by You when subscribing online or mentioned in the applicable quote or Order Form, and includes any renewals or extensions thereof (hereinafter the “Subscription Term”).
Termination. Either Party may terminate the Agreement and any Services ordered in whole or part by giving a written notice (a "Termination Notice") to the other Party (a) if the other Party breaches any material term of the Agreement and fails to cure such breach within thirty (30) days after receipt of such notice; (b) upon the commencement by or against the other Party insolvency, receivership or bankruptcy proceedings; (c) if it is necessary to comply with any applicable law or government regulation.
Siit may terminate the Agreement at any time and for any reason without any liability whatsoever. In the event that such termination does not result from a breach by You of Your obligations hereunder, Siit shall refund to You any outstanding portion of the prepaid Fees covering the remainder of the Subscription Term from the effective date of such termination.
Effects of Termination. Upon termination of the Agreement, You must immediately pay to Siit and without further notice, and in any case no later than thirty (30) days thereof, any accrued fees, charges, including any outstanding Fees. Upon termination or expiration of the Agreement for any reason whatsoever, Client and Users shall immediately cease to have access to the Services.
Siit is, and will remain, the owner of its brand, design, algorithms and know-how. In other words, do not try to steal its elements at the risk of being pursued by its army of lawyers. All intellectual property rights on the Platform, excluding Clients and Users generated content, are and will be Siit's property.
Siits grants to You a non-sublicensable, non-transferable, non-exclusive, limited license, provided free of charge within the exclusive framework of the use of the Services and in accordance with the Agreement. All of Siit’s rights not expressly granted by this license are hereby retained. Therefore, any use of these intellectual property rights without the prior permission of Siit is unlawful.
In particular, You must not sub-license, distribute, publish, sell, rent, reproduce, duplicate, copy or extract any material from the Platform, including Siit's logo.
Siit is fully committed to respecting User’s privacy and the confidentiality of their data, which is the least we can do for a tech service.
More precisely, our service is compliant with the GDPR: if a User wishes to exercise their rights, they are invited to write to contact@siit.io.
Information identifying Users, directly or indirectly, (hereinafter "Personal Data") will be processed by Siit when using the Platform.
To inform the Client transparently, Siit has implemented a Privacy Policy, which explains in detail why and how personal data are processed when the Client gives access to the Platform to Users: https://siit.io/privacy-policy
The purpose of this provision is to define the conditions under which the Siit, as processor within the meaning of the RGPD, undertakes to carry out the Personal Data processing operations defined below on behalf of the Client, as data controller, as long as these Terms of Service are applicable. The processor may designate another processor to replace him/her for certain parts of these processing operations.
11.2.1 Description of the processing operations
The processor is authorized to process on behalf of the data controller the personal data necessary to provide the services provided for in Article 2 "Scope".For the performance of the Services provided hereunder : the personal data processed are the following: title, surname, first name, address, telephone number, e-mail address;the Client provides Siit with the following information the complete contact details of the Users;any professional information of the Users used by the company for the employee career.
11.2.2 Obligations of Siit, processor, towards the Client acting as controller
Siit undertakes to: process the data for the sole purpose(s) for which it is outsourced; process the data in accordance with the documented instructions of the controller. If Siit considers that an instruction constitutes a breach of the GDPR or any applicable law related to data protection, it shall immediately inform the controller. In addition, if Siit is required to transfer data to a third country or to an international organization under Union law or the law of the Member State to which it is subject, it must inform the controller of this legal obligation prior to the processing, unless the law concerned prohibits such information on important public interest grounds ;ensure the confidentiality of personal data processed hereunder ;ensure that persons authorized to process personal data hereunder :undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality;receive the necessary training in the protection of personal data;take into account the principles of data protection by design and data protection by default in its tools, products, applications or services.
11.2.3 User rights
It is the responsibility of the data controller to provide information to the data subjects of the processing operations when the data are collected.To the extent possible, Siit shall assist the data controller in fulfilling its obligation to comply with requests to exercise the rights of data subjects: right of access, rectification, erasure and objection, right to restriction of processing, right to data portability, right not to be subject to an automated individual decision (including profiling). When data subjects make requests to Siit to exercise their rights, Siit must send these requests immediately upon receipt by e-mail to security@siit.io.
11.2.4 Notification of personal data breaches
Siit notifies the data controller of any personal data breach within a maximum of forty-two (42) hours after becoming aware of it and by e-mail to security@siit.io.
11.2.5 Security measures
Siit undertakes to implement the following security measures:pseudonymization and encryption of personal data ; means to ensure the continued confidentiality, integrity, availability and resilience of processing systems and services; means to restore the availability of and access to personal data within an appropriate timeframe in the event of a physical or technical incident; a procedure to regularly assess the effectiveness of the technical and organizational measures to ensure the security of processing.
11.2.6 Disposal of data at the end of the contractual relationship with the Client
At the end of the contractual relationship with the Client, Siit undertakes to : destroy all personal data; orreturn all personal data to the Client. The return must be accompanied by the destruction of all existing copies in the information systems of Siit. Once destroyed, Siit must justify the destruction in writing.
11.2.7 Documentation
Siit shall make available to the controller the documentation necessary to demonstrate compliance with all its obligations and to enable and assist in audits, including inspections, by the controller or another auditor appointed by it.
If You click on a link that leaves the Platform, Siit is not responsible for what happens on the other side!
The Platform may contain links or content from Third-Party Services that may be subject to different terms and privacy obligations.
Siit shall not be liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from them. Links to such Third-Party Services are not an endorsement by Siit of such services.
In this respect, please note that Siit has no control over and does not monitor the content published by these Third-Parties. Consequently, Siit shall not be held liable for any content published by any Third-Party whatsoever.
Links redirecting to the Services are only authorized subject to Siit’s prior written consent.
To the extent of any conflict or inconsistency between the Agreement and the User Terms, the terms of the Agreement will first prevail, followed by the provisions in the User Terms.
No failure or delay by either Party in exercising any right under the Agreement, will constitute a waiver of that right. No waiver under the Agreement will be effective unless made in writing and signed by an authorised representative of the party being deemed to have granted the waiver.
The Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of the Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Agreement will remain in effect.
You may not assign any of Your rights or delegate Your obligations under the Agreement, whether by operation of law or otherwise, without the prior written consent of Siit. Siit may assign this Agreement in their entirety (including all terms and conditions incorporated herein by reference), without Your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganisation or sale of all or substantially all of our assets.
Failure by Siit at any time to require the other party to perform any of its obligations under these Terms of Service will not affect the right of Siit to request their execution thereafter.
The nullity of any clause of these Terms of Service does not affect the validity and the obligation to respect the other clauses.
Siit's team is available for assistance at: contact@siit.io
Siit undertakes to respond as quickly as possible, depending on the number of requests in process.
If a small dispute should occur between us, here are the rules: on these Terms You will rely; the French laws, You will apply; an amicable resolution, You will try to reach; the Commercial Court of Paris You will address.
Applicable Law. These Terms of Service are governed by French laws solely.
Disputes and litigation. In the event of a dispute arising between You and Siit, You undertake to inform Siit at the following address: contact@siit.io, taking care to specify Your contact details and to provide any information allowing us to appreciate the origin and the implications of the dispute. If the Parties fail to agree on an amicable solution, the Paris Commercial Court will be competent.
