Changelog

• Roles & Permissions (RBAC) – Introduced new analytics permissions to better control analytics request access.
• Requests – Added the ability to download request conversations for easier record-keeping.
• Equipment – New event timeline supporting document attachment for better tracking.
• Infrastructure – Successfully migrated from Heroku to AWS, significantly boosting platform performance.

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Standalone Knowledge Base for Easy Self-Service

‍We’re excited to introduce the Siit Knowledge Base, a dedicated portal that makes it easier than ever for your team to find articles, company wikis, internal policies and more. ‍

• Smart Organization & Context: Folders alone aren’t enough! Siit structures knowledge intuitively so teammates can easily access company policies, procedures, and shared insights.
• Unified Search: Find everything in one place—documents, policies, processes, and tools—without switching between apps or guessing where to look.‍
• Seamless Integrations: Already have content in Notion, Confluence, or Slab? Easily import your existing articles and consolidate your knowledge in Siit. Start using the Siit Knowledge Base today and empower your team with effortless self-service learning!

Latest Siit Release
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We rolled out a series of new enhancements to make IT operations smoother. Here's what's new:

• AI-Powered automation – AI rules set per-channel for automatic request creation, saving time and effort.
• Slack home Enhancements – Easily track all pending approvals directly from Slack.
• Microsoft Teams improvements – Get sequential request numbers and better request visibility for streamlined workflows.
• Search in all tables – Quickly find what you need across requests, equipment, and workflow tables with enhanced search functionality.
• Public API upgrades – Now supports per-user tokens and application updates for greater flexibility. Visit our Developer page

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New Mistral AI integration. Customers now have the freedom to choose their AI companion and how they want to build with Siit.

Workflow Multi-Branching

Design workflows that adapt to every scenario. Key features include:

• Multi-branching workflows: Define distinct paths based on conditions and streamline complex operations with ease.
• Enhanced workflow triggers: Gain more control over when and how workflows are initiated. Use detailed conditions related to:
  • Request events
  • Requester profile

This feature is perfect for organizations aiming to automate and optimize processes while maintaining flexibility and control.

Enhanced JumpCloud Integration: Seamless Equipment Sync and Quick Actions‍

This upgrade ensures effortless device management and faster resolution of equipment issues directly from your tickets. Key features include:

• Real-time device synchronization: Stay in sync with the latest device data, ensuring accurate information when equipment issues arise.
• Quick actions from conversations: Manage devices without leaving your ticket, saving time and minimizing interruptions. Available actions include:
  • Lock devices
  • Clear passcodes
  • Clear activation locks
  • Restart devices
  • Shutdown
  • Wipe devices

Admin Dashboard

New dashboard capabilities now include:

• Workflow multi-branching
• Pre-role analytics tab
• Workflow triggers
• New audience: legal entities

Siit & Kandji Integration ✨

• Real time device synchronization: Always stay updated with continuous device data sync when receiving equipment issues
• Quick actions directly from conversations: Effortlessly manage devices without leaving your ticket.
  • Lock devices
  • Unlock user accounts
  • Restart devices
  • Shutdown

To learn more check out the FAQ documentation

Siit AI V2

Key Highlights:

• Instant Answers in Slack: Your team can now ask technical or operational questions directly in Slack and receive responses in less than 5 seconds.
• Enhanced Search Accuracy: Siit AI not only provides the correct answer but also links to the most relevant article for deeper insights.
• Streamlined Workflow: No more toggling between platforms—stay in Slack and get back to work faster.

Watch this quick demo video to see how Siit AI V2 works and discover how it simplifies ITSM processes, keeping your team focused on what truly matters.

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