Changelog

Approval Workflow Reminder

Admins can set automated reminders to ensure timely responses in the approval process. This feature helps maintain momentum in approval workflows, reducing bottlenecks and improving overall system efficiency. With reminders for approvals, admins can: 

• Keep approvals moving and prevent delays.
• Reduce manual follow-ups by sending automatic reminders.
• Ensure workflow processes stay on track.

Siit SAML SSO with Google

Enable Single Sign-On (SSO) using SAML with Google credentials, enhancing security and simplifying access for Admins to Siit.io.

• Utilize Google's robust security measure for authentication.
• Reduce password fatigue and enhance security by allowing users to have one secure password.

Bulk Actions Now Available

Managing requests just got faster. We’ve rolled out Bulk Actions to streamline your workflow and help you stay organized.

You can now select multiple requests and apply actions in bulk via the "More" menu:

• Change Inbox: Move requests to the correct inbox in one step.
• Associate To: Assign requests to an admin in seconds.
• Followers: Add or remove followers to keep the right people notified.
• Priority: Update priorities across multiple requests at once.
• Tags: Apply or remove tags quickly.
• Snooze: Pause multiple requests for later follow-up.

Why it matters:

• Faster workflows: No more repetitive actions—process requests in batches.
• Simple & intuitive: A clean interface keeps bulk actions easy to use.

Read (un)read

The "Read & Unread" feature helps users quickly identify requests needing attention.

Unread requests are clearly highlighted using a distinct visual cue, such as a bold font or a colored marker. Intended to help admins:

• Efficiency: Easily spot new or updated requests.
• Clarity: Clear visual differences reduce confusion.
• Focus: Stay updated on the most relevant tasks.

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Manage Billing In-App

You can now fully manage your subscription directly from the app — no need to reach out to support.

• View your current plan and the features included
• Explore upgrade options and change plans self-serve
• Update billing details and payment methods
• Download past invoices whenever you need
• Handle subscription changes, including cancellation when eligible

Everything you need to stay on top of your billing is now available right in your account settings.

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Article-Aware Playbooks: Siit’s AI Agent now pulls key info from linked knowledge articles and adds direct links for context.

Field mapping for Jira, Jira Service Management & Zendesk: Allows you to select fields from Siit Requests and match them to the appropriate custom fields. This means you can:

• Customize your own mapping
• Route only the requests you want
• Keep collaborating with teams still on Jira, JSM & Zendesk

We’ve reorganized the product interface to better match how teams use Siit daily:

• Reference views: Resources and reporting are neatly grouped in dropdowns.
• Setup tasks: Moved to Settings, including Services.
• Service Catalog: now under the Run Configuration section in Settings.

You can now effortlessly edit requests directly from the list view and access quick actions with a simple right-click.

We’ve added some exciting new capabilities to the Siit API to make managing users, requests, and knowledge even smoother. Here’s what’s new:

User Management:

• Archive Users: Easily archive users when needed.
• Merge Users: Combine duplicate users for cleaner data.

Requests:

• Full Control Over Fields: You can now create and update all request fields—title, description, priority, and even relational fields like assignee, inbox, followers, service, and tags.
• Take Action: Trigger actions like sending messages, adding notes, or requesting approvals directly on requests.

Knowledge Base:

• Article Management: Create, update, publish, and unpublish articles with ease.
• Access Articles: Retrieve a single article or list all articles to keep your knowledge base organized and accessible.

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Learn more in our API documentation

We’re thrilled to announce the launch of Siit’s AI IT Agent, designed to supercharge your IT operations and free up your team’s time. Here’s what it brings to the table:

• Deflect Routine Requests: Automate internal processes like password resets, access requests, and approvals—so your team can focus on what matters most.
• Leverage Your Knowledge Base: Deliver instant, accurate answers by tapping into your existing resources.
• Communicate in the Right Language: Adapt seamlessly to the tone, style, and language your users expect.
• Escalate When Needed: Hand off complex issues to the right human, ensuring nothing falls through the cracks.

This is just the beginning. Siit’s AI IT Agent is here to make IT support smarter, faster, and more efficient.

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We’re excited to share that our new Reporting tab is now live! It replaces the former “Analytics” and brings powerful new tools to help you track, export, and manage your data more efficiently.

Here’s what’s new:

Dashboards with 3 Levels of Granularity

• Personal: Monitor your individual performance and stay on top of your daily activity.
• Inbox: Track inbox-level activity, measure performance, and uncover actionable insights.
• Company: Get a high-level overview of your organization’s overall performance.

New Export Capabilities

• You can now export your data directly from the app in multiple formats (CSV, XLSX, JSON). Available across product areas: requests, communication, services, workflows, assets, and more.

Role-based Visibility Management

• Control who sees what: admins can now manage reporting visibility and export permissions per role, directly from the Roles & Permissions settings. These updates are designed to help you better analyze, share, and act on your data.

Here's what's new:

• Probation End Date: Seamlessly sync an employee's probation date from any data point in your HRIS system. This integration empowers you to automate workflows and ensure timely actions based on critical data.
• Expanded Approval Process: Introducing the ability to send approvals to an "external" user type. Enhance collaboration by easily incorporating external stakeholders into your approval workflows.
• Mobile Application Enhancements: Stay organized on the go! We've added the ability to change status and use the snooze feature directly from the mobile app. It's easier than ever to manage tasks and priorities from your mobile device.

• Roles & Permissions (RBAC) – Introduced new analytics permissions to better control analytics request access.
• Requests – Added the ability to download request conversations for easier record-keeping.
• Equipment – New event timeline supporting document attachment for better tracking.
• Infrastructure – Successfully migrated from Heroku to AWS, significantly boosting platform performance.

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Standalone Knowledge Base for Easy Self-Service

‍We’re excited to introduce the Siit Knowledge Base, a dedicated portal that makes it easier than ever for your team to find articles, company wikis, internal policies and more. ‍

• Smart Organization & Context: Folders alone aren’t enough! Siit structures knowledge intuitively so teammates can easily access company policies, procedures, and shared insights.
• Unified Search: Find everything in one place—documents, policies, processes, and tools—without switching between apps or guessing where to look.‍
• Seamless Integrations: Already have content in Notion, Confluence, or Slab? Easily import your existing articles and consolidate your knowledge in Siit. Start using the Siit Knowledge Base today and empower your team with effortless self-service learning!

Latest Siit Release
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We rolled out a series of new enhancements to make IT operations smoother. Here's what's new:

• AI-Powered automation – AI rules set per-channel for automatic request creation, saving time and effort.
• Slack home Enhancements – Easily track all pending approvals directly from Slack.
• Microsoft Teams improvements – Get sequential request numbers and better request visibility for streamlined workflows.
• Search in all tables – Quickly find what you need across requests, equipment, and workflow tables with enhanced search functionality.
• Public API upgrades – Now supports per-user tokens and application updates for greater flexibility. Visit our Developer page

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New Mistral AI integration. Customers now have the freedom to choose their AI companion and how they want to build with Siit.

Workflow Multi-Branching

Design workflows that adapt to every scenario. Key features include:

• Multi-branching workflows: Define distinct paths based on conditions and streamline complex operations with ease.
• Enhanced workflow triggers: Gain more control over when and how workflows are initiated. Use detailed conditions related to:
  • Request events
  • Requester profile

This feature is perfect for organizations aiming to automate and optimize processes while maintaining flexibility and control.

Enhanced JumpCloud Integration: Seamless Equipment Sync and Quick Actions‍

This upgrade ensures effortless device management and faster resolution of equipment issues directly from your tickets. Key features include:

• Real-time device synchronization: Stay in sync with the latest device data, ensuring accurate information when equipment issues arise.
• Quick actions from conversations: Manage devices without leaving your ticket, saving time and minimizing interruptions. Available actions include:
  • Lock devices
  • Clear passcodes
  • Clear activation locks
  • Restart devices
  • Shutdown
  • Wipe devices

Admin Dashboard

New dashboard capabilities now include:

• Workflow multi-branching
• Pre-role analytics tab
• Workflow triggers
• New audience: legal entities

Siit & Kandji Integration ✨

• Real time device synchronization: Always stay updated with continuous device data sync when receiving equipment issues
• Quick actions directly from conversations: Effortlessly manage devices without leaving your ticket.
  • Lock devices
  • Unlock user accounts
  • Restart devices
  • Shutdown

To learn more check out the FAQ documentation

Siit AI V2

Key Highlights:

• Instant Answers in Slack: Your team can now ask technical or operational questions directly in Slack and receive responses in less than 5 seconds.
• Enhanced Search Accuracy: Siit AI not only provides the correct answer but also links to the most relevant article for deeper insights.
• Streamlined Workflow: No more toggling between platforms—stay in Slack and get back to work faster.

Watch this quick demo video to see how Siit AI V2 works and discover how it simplifies ITSM processes, keeping your team focused on what truly matters.

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