Service Desk

Simplify Request & Service Management

Organize, prioritize and collaborate to deliver incredible service request resolutions

Request Management

Turn chat into actionable requests

Handle more requests with fewer resources as you scale. Submit service requests directly in Slack or Teams, while you manage and track them behind the scenes in Siit.

Create and manage every request directly in Slack or Teams

Build and automate service request forms

Collaborate securely across every department

Get notified about comments and  status updates directly in Slack or Teams

Automated workflows

Build automation that works  for you

Streamline the way your team handles requests. Automate repetitive tasks, organize requests and reduce manual work.

Speed up service requests resolutions

Zero-touch access requests

AI AGENTS

AI that gets work done

Autonomously reset passwords, solve common access requests, triage to the right team and troubleshoot issues.

AI request triage

AI article suggestions

Analytics

Monitor the pulse of your internal operations with key metrics.

Siit's analytics delivers real time data so that you can find gaps, remove obstacles, and improve efficiency.

Deep dive into request management tracking

Stay on top of your SLAs

Identify gaps and blindspots  slowing your team down, fast.

TRUSTED BY THE BEST PLACES TO WORK

“ Siit transformed our service management, making us more organized and enabling consistent internal support. Now, our team has more time to focus on what truly matters “

Xavier Rotivel

Senior IT Lead

IT Requests

Streamline IT operations with automated help desk request creation, instant answers and auto-generated knowledge base articles.

HR Requests

Make it easy for your HR operations teams to answer employee questions, get approvals, and fulfill requests without needing follow-ups or reminders.

Finance Requests

Enable your finance teams to efficiently address inquiries, secure approvals, and process requests seamlessly.

Slack Bot

Add native support directly in Slack. Gather requests and answer them directly where your organization already works.

Teams Bot

Add native support directly in Teams. Gather requests and answer them directly where your organization already works.

Service Catalog

Create a customized list of all services provided by your internal workforce.

AI Workflows

Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.

AI Assistant

Siit's GPT-powered AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.