Siit - The AI Service Desk

The

Service Desk

Unify operational data. Deploy AI agents that execute business processes end-to-end. Build institutional knowledge that compounds with every interaction.

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Start a free trial

Built for scale. Proven in production.

Unify Data

One platform for all operational data - employee records, assets, permissions, request history. Connect your HRIS, MDM,  and IAM tools so every request has complete context automatically.

Employee information for Dan Miller, Product Manager in Product department, reporting to Jessica Lambert in New York with contact and device details.

Deploy Agents

Agentic AI that connects systems, routes requests and automates end-to-end workflows.

Chat thread in #IT-Help channel where Dan Miller requests access to Figma and IT Agent asks if he needs Editor or Viewer access, Dan replies Editor please.

Automate Workflows

Define triggers like start dates that kick off workflows—onboarding and off boarding. Automate cross-system processes that adapt to your operations.

Flowchart titled Employee Onboarding showing steps: Start date, Create a new request, Add to Okta group, and Access request.

Build Intelligence

Surface patterns that reveal bottlenecks and opportunities. Build institutional knowledge that compounds with every interaction.

Dashboard showing reporting analytics with resolution rate at 67%, escalated rate at 28%, average first response time at 20 minutes, and a request volume chart with fluctuating percentages.

See what happens when your service desk actually delivers.

Siit helped deflect 28% of support tickets that otherwise would have been handled by IT.

Ashley Brien

Tech Ops Support Lead at Monzo

25%

Requests automated

87%

SLA rate

160:1

Admin to employee ratio

Siit gives teams autonomy to manage their own requests and business processes without IT help.

Pauric Gallagher

Senior IT Operations Manager at Airalo

50%

Tickets automated

< 1 hr

Avg first response time

Scale in employee headcount

Siit has improved our efficiency and cost-effectiveness on our internal help desk and helped us better support our employees.

Jared Allenbrand

Head of IT at Cresta

30%

Tickets automated

< 1 hr

Avg first response time

Scale in employee headcount

Deploy agents that execute end-to-end

End-to-end automation

Automate complex workflows from start to finish. Deploy AI agents that handle everything from password resets and access provisioning to multi-step service requests

User interface showing a sidebar list of actions including Reset password, Add to group, Reset user MFA, Send Slack message, Send Email, and more, with the Reset password details and instructions on how to reset an employee's password in Okta displayed on the right.

Reset password instructions showing conditions and steps to reset a user's password and send reset email with Okta reset password and Okta reset MFA links highlighted.

Complete Platform Capabilities. Everything your service desk needs.

Equipment table listing items such as Macbook Pro 16’ and 13’, iPhone Pro 11’, iPad, USB C adapter, and 32’ screen with icons, types, and status indicators like In service, Broken, Maintenance, and Order.

Asset Management

Track and manage your organization's assets from a single source of truth. See what's assigned, what's available, and where assets are in real time.

Dashboard showing request tickets with status new and in progress, including user names, request details, priorities, categories, and timestamps.

Centralized Request Dashboard

See and work on all your requests within one dashboard—even those from other systems. No switching or context gathering across tools.

Reporting & Analytics

Measure the pulse of your IT and internal ops. Monitor performance, spot trends, track SLAs, and frequent issues. Spot patterns that reveal systemic problems.

Service Catalog

Measure the pulse of your IT and internal ops. Monitor performance, spot trends, track SLAs, and frequent issues. Spot patterns that reveal systemic problems.