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Siit is a conversational, integrated and automated service desk for IT & internal operation teams.
ITSM stands for IT Service Management, which refers to the set of processes, practices, and tools used to design, deliver, manage, and improve the way IT services are provided within an organization. Its primary goal is to ensure that IT services meet the needs of the business and its users in a consistent and efficient manner.
ITSM typically includes areas like:
- Incident management (resolving issues that disrupt service)
- Change management (managing updates and changes in IT systems)
- Problem management (identifying and addressing root causes of issues)
- Service request management (handling user requests)
- Configuration management (keeping track of IT assets and configurations)
It often follows best practices defined by frameworks like ITIL (Information Technology Infrastructure Library).
An internal help desk focuses on resolving immediate IT issues and providing user support, such as troubleshooting problems or answering technical questions. It is reactive and aimed at getting users back to work quickly.
A service desk offers broader support, managing not only incidents but also service requests, changes, and knowledge management. It aligns IT services with business needs, providing tools like self-service portals and improving overall service delivery.
IT Service Management (ITSM) is the most comprehensive, covering the entire lifecycle of IT services, from planning and delivery to continuous improvement, and aligning IT with business strategy.
Siit is designed to streamline internal operations and optimize processes across departments. While IT teams are often the primary users, Siit is versatile enough for HR, Finance, Workplace, Legal, DevOps, and Revenue Operations.
With built-in roles and permissions, teams can securely collaborate without sharing sensitive information, ensuring data privacy. By empowering all departments on a single platform, businesses can enhance efficiency and improve the overall employee experience.
With one unified entry point for all requests, Siit simplifies workflows, fosters secure collaboration, and creates a more connected, productive company environment.
At Siit, data security and privacy are top priorities. Our platform is GDPR compliant and SOC 2 Type 2 certified, ensuring that we meet the highest standards in data protection. Siit is designed with security at its core, using robust encryption, access controls, and secure infrastructure to safeguard sensitive information.
Yes, as long as you have employees, Siit can be used. From SMBs to Enterprise, Siit will help you scale employee support without adding more ressources.
Yes, we have a free trial so you can try out Siit for free. Start here!
