The Siit Glossary

The process of managing who has permission to view or interact with specific systems, tools, data, or resources within an organization.

Change evaluation is the process of assessing the potential impact, feasibility, and risks of a proposed organizational change before implementing it.

Continuous Delivery (CD) means your code is always ready to deploy — tested, reviewed, and packaged — so releases become fast, safe, and stress-free.

Continuous Integration (CI) is the practice of merging code often and testing it automatically — so issues are caught early, not late.

Deployment is the process of rolling out changes — like new tools, updates, or policies — so they go live smoothly, without breaking stuff.

Release Management coordinates, schedules, and oversees deployments, ensuring smooth, reliable updates with minimal disruption, enhancing stability and accountability.

Set clear expectations for how fast internal requests will be handled — and hold teams accountable.

Service Operation manages IT services, ensuring reliability, incident resolution, and smooth daily functions, enhancing productivity and service delivery.

Ticketing refers to the process of capturing, tracking, and managing requests, incidents, or tasks through a structured system.

Triaging is the process of sorting and prioritizing requests so urgent issues get handled first — not lost in the noise.