Paris, November 7th, 2024 - We are excited to announce that Siit, a Paris-based startup, has successfully raised a $5 million Seed Round. This funding round, led by StageOne Ventures and Seventure Partners, will accelerate our go-to-market strategy and fuel continued innovation in our modern service desk solution.
Founded by former Aircall employees, Siit is on a mission to revolutionize IT Service Desk by challenging the status quo in the traditional IT Service Management (ITSM) industry. Our modern service desk is designed for IT and internal operations teams, offering a conversational, integrated, and automated approach to managing internal support requests.
Traditional service desks have gained a reputation for being rigid, complex, and disconnected from other tools. This disconnect is evident in the common frustration employees experience when seeking help, only to be met with the dreaded response, "Did you create a ticket?"
According to Forrester, while 66% of employees contact the service desk at least twice a year, a third avoid it altogether due to various frustrations. Even more concerning, only 47% of employees feel that service desks adequately support their remote work experience.
Siit reimagines the service desk by blending powerful AI with seamless integrations, setting a new standard for internal support. From transforming fragmented requests into structured workflows to providing data-driven insights that drive continuous improvement, Siit offers more than just a service desk—it's a fully integrated platform designed to enhance productivity, speed, and user satisfaction.
At the heart of Siit's innovation is its AI-powered specialist agent. By leveraging advanced large language models, our platform automates repetitive tasks, such as resolving common requests or managing employee queries, allowing support teams to focus on more complex challenges. Unlike legacy systems, which require manual input for every ticket, Siit's AI-driven agent understands and processes requests intelligently. It learns from previous interactions, offering personalized, contextually relevant responses, and ensuring that employees receive accurate, timely support.
Siit’s AI is more than just a passive assistant—it actively collaborates with your team, gathering data from multiple sources to create a comprehensive view of each request. Seamlessly integrating with your company's critical systems—such as HR platforms (HRIS), device management systems (MDM), identity access management tools (IAM), and knowledge base—the AI pulls in relevant data to provide richer context and more accurate insights. This interconnected approach ensures your service desk operates with a 360-degree view, speeding up resolution times, reducing the cognitive load on human agents, and making service management faster, more informed, and highly efficient.
Siit's power doesn’t stop at resolving tickets. Its built-in analytics give your organization valuable insights into service desk performance and employee behavior. Customizable dashboards allow you to track support trends, identify areas for improvement, and implement changes that continuously refine the way your team operates. These insights empower businesses to adapt and improve, ultimately leading to more efficient processes and higher employee satisfaction.
Finally, Siit redefines the end-user experience by introducing conversational service desk capabilities. Employees can communicate with the platform in a natural, chat-based interface, whether they’re on Slack, Teams, or another messaging platform. This conversational experience makes interacting with the service desk feel effortless. It’s not just about handling tickets—it's about creating a seamless, user-friendly process where employees feel heard, supported, and empowered.
In an industry where legacy solutions struggle to adapt, Siit delivers a modern, AI-driven platform that evolves with your business. Our service desk isn't just a tool for managing tickets—it's a dynamic, future-proof solution that transforms the way internal teams work.
Siit’s lead investors, StageOne Ventures and Seventure Partners, both recognized for backing transformative ventures, have placed their trust in our founding team: Chalom Malka (CEO), Dimitri Cabete Jorge (CTO), and Anthony Tobelaim (CPO). With a proven track record from our time at Aircall, we are well-equipped to lead Siit in becoming the premier modern internal service management platform. Siit has already gained traction with top enterprises like Ramp, Qonto, Swile, and Gorgias, demonstrating its scalability and user-friendly design.
Designed to meet the complex needs of IT teams, Siit quickly expanded to serve other departments across the organization. Beyond IT, our platform has been rapidly adopted by HR, Finance, Legal, and other internal teams who appreciate its powerful AI, seamless integrations, and advanced role management features. Siit is built with the intent to provide each internal operations team with the specific tools they need, enabling efficient cross-team collaboration and ensuring that every department benefits from a tailored, user-friendly service desk experience.
This latest funding will fuel our growth, allowing us to enhance Siit's AI capabilities and expand within the ITSM space. We are also focused on strengthening our team, particularly in engineering and go-to-market roles, positioning Siit for continued innovation and global expansion.
We’re excited for the future and remain committed to delivering cutting-edge solutions that revolutionize internal service management. Stay tuned for updates, and don’t hesitate to book a demo to see Siit in action!
