Managing IT operations in a modern organization is no small feat. IT teams juggle everything from device security and software management to service requests from employees and workflow automation. Two of the most powerful tools in this space—Mobile Device Management (MDM) and IT Service Management (ITSM)—are often used separately. But when integrated, they create a seamless IT ecosystem that improves security, automates processes, and reduces the workload for IT admins.
MDM solutions like Kandji handle device provisioning, compliance enforcement, and security monitoring, while ITSM platforms like Siit manage service requests, IT workflows, and asset tracking. By connecting MDM with ITSM, IT teams can automate device management, improve asset tracking, and ensure service requests are triaged to the correct team instantly—all while reducing manual work.
Let’s break down how integrating MDM and ITSM transforms IT operations and streamlines internal support.
How Kandji & Siit Work Together for IT Asset Management
Tracking and managing IT assets manually is a nightmare. Devices get lost in the system, employees use outdated hardware, and IT teams struggle to maintain an accurate record of who has what. That’s where integrating MDM and ITSM changes everything.
Kandji, as an MDM, already has real-time data on company-managed devices—serial numbers, security configurations, and compliance status. By integrating this with Siit’s AI-powered ITSM platform, IT teams can automatically sync asset inventory, eliminate duplicates, and ensure device records are always accurate. No more messy spreadsheets or outdated records—just a single source of truth for all IT assets.
With this integration:
- Every company-managed device is automatically tracked in Siit, ensuring IT teams always have up-to-date information.
- IT admins can see all relevant device details when handling service requests from employees, reducing unnecessary back-and-forth communication.
- Asset records stay clean and duplicate-free, eliminating manual data entry and improving operational efficiency.
Automating IT Service Requests with Quick Actions & Contextual Device Data
One of the biggest time drains for IT teams is manually gathering device information when resolving service requests. Employees often don’t know their device model, serial number, or operating system version, forcing IT admins to track down this information manually.
With the Kandji-Siit integration, that information is instantly available within Siit whenever an employee submits a request. IT teams no longer have to ask for basic device details—they already have them. This reduces friction, speeds up service request resolution, and ensures IT teams have full context before responding.
Quick Actions for Faster Incident Resolution
Even better, IT admins don’t have to leave Siit to manage devices. Instead of switching between platforms, they can perform key MDM actions directly from the request view in Siit, including:
- Lock Devices – Secure lost or stolen devices instantly.
- Unlock User Accounts – Restore employee access without a multi-step approval process.
- Restart or Shutdown Devices – Fix software issues remotely.
- Erase Computers – Wipe data on departing employee devices for security compliance.
These quick actions eliminate extra steps, improve response times, and simplify IT support workflows.
Enabling Zero-Touch IT Workflows for Automated Device Management
Automation is the key to scaling IT operations without overwhelming IT teams. By integrating MDM and ITSM, organizations can move toward zero-touch IT workflows, where devices are automatically managed based on predefined triggers.
How Zero-Touch IT Works with MDM & ITSM
- Automatically Lock or Wipe Devices in Security Incidents – If an employee reports a lost or compromised device, ITSM can trigger Kandji to lock or erase the device instantly.
- Streamline Employee Onboarding & Offboarding – New employees can automatically receive the right device permissions, while departing employees have their access revoked and devices reset without manual intervention.
- Automate Device Compliance Actions – If a device falls out of compliance with security policies, ITSM can trigger automated actions in Kandji to remediate issues before they become security risks.
By automating these workflows, IT teams reduce human error, improve security, and free up time for higher-priority tasks.
How to Implement Siit & Kandji Integration for ITSM & MDM Automation
Bringing ITSM and MDM together isn’t just about connecting two platforms—it’s about optimizing IT workflows. Here’s how IT teams can set up this integration for seamless IT service management and device control.
Step 1: Connect Kandji with Siit for Real-Time Asset Management
- Ensure device inventory is automatically updated in Siit whenever new assets are added or removed in Kandji.
Step 2: Automate IT Service Request Handling
- Configure Siit’s request management system to pull device details from Kandji, reducing back-and-forth communication with employees.
Step 3: Enable Quick Actions for IT Support Teams
- IT admins should be able to lock, restart, erase, and manage devices directly from Siit’s interface, eliminating unnecessary steps.
Step 4: Implement Zero-Touch IT Workflows
- Use AI-driven automation to trigger device management actions based on ITSM request categories, ensuring proactive security enforcement.
Step 5: Monitor Performance & Optimize IT Workflows
- Track service request resolution times, IT asset accuracy, and automation success rates to refine workflows over time.
For IT teams managing complex device environments, Siit provides AI-powered ITSM automation that integrates seamlessly with Kandji, enabling end-to-end asset management, service request handling, and IT security enforcement.
AI-Powered ITSM & MDM Integration is the Future of IT Operations
Managing IT assets and service requests from employees shouldn’t be a juggling act. When MDM and ITSM operate separately, IT teams waste time switching between platforms, manually updating records, and handling service requests that could be resolved instantly with automation. Integrating these two systems eliminates inefficiencies, ensures accurate device tracking, and speeds up service request resolution—without the manual headaches.
With Siit’s AI-powered automation, IT teams can manage service requests, execute MDM actions, and track assets all from one place. No more chasing down device details, toggling between systems, or handling avoidable IT bottlenecks. Admins get instant access to the right information, and employees get faster resolutions—everyone wins.
If your IT team is ready to ditch the manual processes, reduce friction, and streamline device management, try Siit for free with a 14-day trial and experience AI-powered ITSM automation firsthand.
