Why are companies moving from Jira Service Management to Siit?
If you’ve been following the IT service management world, you may have noticed a growing trend—companies that previously relied on Halp are now making the switch to Siit instead of Jira Service Management.
When Atlassian acquired Halp and later sunset the product, many organizations were forced to either transition to Jira Service Management or look for an alternative outside of the Atlassian ecosystem. For teams that relied on Halp’s lightweight, conversational ticketing system, Jira’s complexity and rigid structure weren’t an ideal fit.
As companies grow and their needs evolve, they're finding that Siit offers a seamless, modern alternative with the same intuitive Slack and Teams-based experience they loved in Halp—without the added complexity of Jira.
Let’s take a deeper dive into why more and more businesses are making the switch to Siit.
Jira Service Management: A Quick Recap
First, let’s talk about Jira Service Management—you know that Jira has been a staple for years. It’s a robust tool built for managing service requests, incidents, and internal operations.
However, as businesses continue to grow and their workflows get more complex, they’re finding that Jira can be a bit… well, let’s say “clunky” at times. The user interface isn’t always the easiest to navigate, and some teams are looking for something that’s a little more intuitive and tailored to their needs.
The thing about Jira Service Management is that, while it may look like a one-stop-shop, it’s actually a mix of several different tools that have been acquired and merged under the Jira umbrella. Simply said, they don’t always integrate as seamlessly as you’d like.
Imagine trying to build a spaceship by taking parts from different vehicles—you might get it to fly, but there are bound to be some bumps along the way. That’s what happens when teams use Jira Service Management for internal operations. The tools often feel disconnected, requiring a lot of effort to integrate and maintain.
So, What Makes Siit Different?
1. Unified, Streamlined Platform
One of the biggest reasons companies are moving to Siit is the simplicity and cohesiveness of Siit’s platform. Siit is built from the ground up to be a unified solution. Unlike Jira, which is essentially a collection of separate systems and acquisitions, Siit integrates everything—knowledge management, service requests, automation, reporting, and data—into a single codebase. This results in a smoother, more intuitive experience for internal support teams, IT admins, HR, Finance, and everyone involved.
Think of it like this: when you use Siit, you get a single source of truth—a consistent, seamless experience across the board. No more jumping between tools or dealing with the headache of mismatched data. Everything works together harmoniously, so your teams can focus on what really matters: solving problems and driving employee satisfaction.
2. Simplified, Intuitive User Experience
Let’s be real for a second—Jira Service Management can sometimes feel like trying to find your way through a maze. It’s not exactly known for being user-friendly, especially for non-technical users. The interface is packed with options, and for people who don’t have a background in software development, it can be a bit much.
Siit, on the other hand, is built for simplicity and ease of use. Its intuitive interface and native integration with Slack and Microsoft Teams allow employees to submit service requests, track progress, and receive updates without ever leaving their workspace. No more jumping between multiple platforms—Siit works where your team already communicates.
And for internal support teams, there’s no need to juggle multiple systems to get the job done. Everything is in one place, making it easier to manage requests, automate workflows, and resolve issues faster—all without extensive training.
3. Robust Automation That Works for You
Jira has its own automation tools, but Siit really takes things up a notch with AI-powered automation. In a busy service desk environment, automating repetitive tasks is key to keeping things running smoothly. Whether it’s routing service requests to the correct team, automatically responding to common employee inquiries, or handling basic tasks like password resets, Siit’s AI does all the heavy lifting.
The best part? You can customize the automation to fit your company’s specific needs. Siit learns from your processes and adapts over time, ensuring that your internal support team can focus on the complex issues that require a human touch.
4. Seamless Integrations and Flexibility
One of the biggest pain points for Jira users is the challenge of integrating various tools. Jira integrates with a ton of different platforms, but it can take a lot of time and effort to get everything working smoothly. Plus, since the tools within Jira are from different sources, they don’t always talk to each other as well as you’d like.
Siit, however, integrates effortlessly with your existing systems—whether that’s HR software, asset management tools, or IT management platforms. And because everything is built on the same foundation, there’s no need for complicated integrations or worrying about mismatched data. It’s all there in one unified tool.
5. More Cost-Effective
Let’s not forget about the bottom line. Jira Service Management may seem like a great choice, but the costs can add up quickly. You pay per agent, and many of the features you need require additional add-ons. With Siit, you get all the essential features included in the price, meaning there are no hidden costs or surprise fees down the road.
For companies that are looking to cut costs while still getting a powerful, feature-rich service desk, Siit is the more cost-effective option.
6. Enhanced Employee Adoption and Satisfaction
Switching to a new tool is always a bit of a challenge. But when employees start using Siit, they quickly realize how much easier and more intuitive it is compared to Jira. Internal operations teams, IT admins, and HR professionals often report higher adoption rates and increased satisfaction with Siit. It’s a platform that employees actually enjoy using, which leads to better engagement and a more efficient internal support system.
Ready to Make the Switch?
If you’re tired of the complexity and frustration that comes with Jira Service Management, Siit is the answer. With its simple, streamlined features, AI-powered automation, and seamless integrations, Siit is changing the game for internal help desks everywhere.
So, if you’re ready to make your internal support system more efficient, more cost-effective, and more user-friendly, book a demo with Siit today. We’ll show you how we can help you take your internal operations to the next level.
