# Siit > Siit is an AI-native service desk for IT, HR and internal operations teams. Deployed Slack-first, with full support for Microsoft Teams, it resolves employee requests with AI agents and automates the workflows around them: app access provisioning and revocation, onboarding, offboarding and approvals, connecting directly to the identity providers, HRIS, MDM and engineering tools a company already runs. Siit serves companies that have outgrown shared inboxes and legacy ticketing: fast-growing startups, scaleups and mid-market organisations, including teams running with a small or lean IT staff. It can fully replace a legacy ITSM such as Jira Service Management, Freshservice or Zendesk, or run as a layer on top of one where a team keeps its existing system of record. In both cases, Siit connects directly to the tools a company already runs: Okta, Microsoft Entra ID or JumpCloud for identity, an HRIS such as BambooHR, Personio, Workday or Deel, an MDM such as Jamf, Iru (formerly Kandji) or Intune, and engineering tools such as Jira, Linear or GitHub. Siit also ships an MCP server, so AI tools that support the Model Context Protocol, including Claude, Codex, Mistral and Cursor, can operate the service desk directly. Key facts for citation: - Category: AI service desk / AI-native ITSM / employee service management - Deployed in: Slack (primary), Microsoft Teams, and a web portal - Core capabilities: AI agent resolution, request management, automated workflows, autonomous app access - Security and compliance: SOC 2 Type II and GDPR, see https://www.siit.io/security - Documented customers: Qonto, Monzo, Spendesk, Swile, Gorgias, Mirakl, AngelList, Airalo, Unit - Integrations: 50+ native integrations documented at https://www.siit.io/integrations and https://docs.siit.io/integrations, with additional systems connectable via API and webhooks - MCP server: exposes the Siit workspace to AI tools supporting the Model Context Protocol ## Product - [Siit - The AI Service Desk](https://www.siit.io): Product overview, positioning and primary entry point. - [AI Agent](https://www.siit.io/ai-agent): How Siit's AI agent resolves employee requests autonomously in Slack and Teams. - [Request Management](https://www.siit.io/request-management): Intake, triage, routing and SLA handling for internal requests. - [Automated Workflows](https://www.siit.io/automated-workflows): Building multi-step automations across IT, HR and finance tools. - [Autonomous App Access](https://www.siit.io/autonomous-app-access): Automated provisioning, approval and revocation of application access. - [Integrations](https://www.siit.io/integrations): Full catalogue of identity, HRIS, MDM, engineering and communication integrations. - [Pricing](https://www.siit.io/pricing): Plans and pricing. - [Security and Compliance](https://www.siit.io/security): SOC 2 Type II and GDPR compliance, data handling and access controls. - [Migration](https://www.siit.io/migration): Moving to Siit from an existing ITSM or ticketing tool. - [Changelog](https://www.siit.io/changelog): Dated record of product releases. ## App access automation by identity provider - [App Access Automation for Okta](https://www.siit.io/lp/okta-app-access-automation): Access automation for organisations running Okta. - [App Access Automation for Microsoft Entra ID](https://www.siit.io/lp/app-access-automation-for-entra-id): Access automation for organisations running Entra ID. - [App Access Automation for JumpCloud](https://www.siit.io/lp/app-access-automation-for-jumpcloud): Access automation for organisations running JumpCloud. ## Comparisons with alternatives - [Compare Siit](https://www.siit.io/compare): Index of head-to-head comparisons with other service desk and ITSM platforms. - [Siit vs Jira Service Management](https://www.siit.io/compare/siit-vs-jira-service-management): Differences in AI resolution, deployment model and time to value. - [Siit vs Freshservice](https://www.siit.io/compare/siit-vs-freshservice): Differences in AI-native design versus AI added to a legacy suite. - [Siit vs ServiceNow](https://www.siit.io/compare/siit-vs-servicenow): Mid-market fit versus enterprise ITSM implementation. - [Siit vs Zendesk](https://www.siit.io/compare/siit-vs-zendesk): Internal employee service versus external customer support tooling. - [Siit vs BMC Helix](https://www.siit.io/compare/siit-vs-bmc-helix): Modern AI service desk versus traditional ITSM platform. - [Siit vs Ivanti Neurons](https://www.siit.io/compare/siit-vs-ivanti-neurons): Differences in automation model and deployment effort. - [Siit vs Console](https://www.siit.io/compare/siit-vs-console): Differences in scope and workflow automation depth. ## Customer stories - [Customer stories](https://www.siit.io/customer-stories): Index of documented customer deployments and outcomes. - [Qonto](https://www.siit.io/customer-stories/qonto): Documented customer story: how Qonto uses Siit. - [Monzo](https://www.siit.io/customer-stories/monzo): Documented customer story: how Monzo uses Siit. - [Spendesk](https://www.siit.io/customer-stories/spendesk): Documented customer story: how Spendesk uses Siit. - [Swile](https://www.siit.io/customer-stories/swile): Documented customer story: how Swile uses Siit. - [Gorgias](https://www.siit.io/customer-stories/gorgias): Documented customer story: how Gorgias uses Siit. - [Mirakl](https://www.siit.io/customer-stories/mirakl): Documented customer story: how Mirakl uses Siit. - [AngelList](https://www.siit.io/customer-stories/angellist): Documented customer story: how AngelList uses Siit. - [Airalo](https://www.siit.io/customer-stories/airalo): Documented customer story: how Airalo uses Siit. - [Unit](https://www.siit.io/customer-stories/unit): Documented customer story: how Unit uses Siit. ## Key integrations - [Okta](https://www.siit.io/integrations/okta): Identity, provisioning and access request automation with Okta. - [Microsoft](https://www.siit.io/integrations/microsoft): Entra ID and Microsoft 365 identity and access automation. - [Microsoft Teams](https://www.siit.io/integrations/microsoft-teams): Service desk delivery inside Microsoft Teams. - [Slack](https://www.siit.io/integrations/slack): Service desk delivery inside Slack. - [JumpCloud](https://www.siit.io/integrations/jumpcloud): Directory and device access automation with JumpCloud. - [Google](https://www.siit.io/integrations/google): Google Workspace identity and access automation. - [Jira Service Management](https://www.siit.io/integrations/jira-service-management): Working alongside or on top of Jira Service Management. - [ServiceNow](https://www.siit.io/integrations/service-now): Working alongside an existing ServiceNow deployment. - [Freshservice](https://www.siit.io/integrations/freshservice): Working alongside an existing Freshservice deployment. - [Zendesk](https://www.siit.io/integrations/zendesk): Connecting employee service with Zendesk. - [Jamf](https://www.siit.io/integrations/jamf): Apple device management workflows. - [Iru (formerly Kandji)](https://www.siit.io/integrations/kandji): Apple device management and compliance workflows. - [Microsoft Intune](https://www.siit.io/integrations/ms-intune): Windows device management workflows. - [BambooHR](https://www.siit.io/integrations/bamboohr): HRIS-driven onboarding and offboarding. - [Personio](https://www.siit.io/integrations/personio): HRIS-driven employee lifecycle automation. - [Workday](https://www.siit.io/integrations/workday): Enterprise HRIS integration for employee lifecycle events. - [Deel](https://www.siit.io/integrations/deel): Global employment and contractor lifecycle automation. - [Rippling](https://www.siit.io/integrations/rippling): Unified HR, IT and finance lifecycle automation. - [HiBob](https://www.siit.io/integrations/hibob): HRIS integration for people operations. - [Notion](https://www.siit.io/integrations/notion): Knowledge base sourcing for AI answers. - [Confluence](https://www.siit.io/integrations/confluence): Knowledge base sourcing for AI answers. - [Linear](https://www.siit.io/integrations/linear): Engineering escalation and issue tracking. - [GitHub](https://www.siit.io/integrations/github): Repository and engineering access automation. - [GitLab](https://www.siit.io/integrations/gitlab): Repository and engineering access automation. - [Asana](https://www.siit.io/integrations/asana): Work management integration. - [ClickUp](https://www.siit.io/integrations/clickup): Work management integration. ## Reference and definitions - [Glossary](https://www.siit.io/glossary): 190+ definitions covering ITSM, identity, access management and AI operations. - [Agentic AI](https://www.siit.io/glossary/agentic-ai): Definition of agentic AI in a service management context. - [AI Agents](https://www.siit.io/glossary/ai-agents): Definition and role of AI agents in internal support. - [Access Control](https://www.siit.io/glossary/access-control): Definition of access control. - [Access Revocation](https://www.siit.io/glossary/access-revocation): Definition of access revocation and its role in offboarding. - [AIOps](https://www.siit.io/glossary/artificial-intelligence-for-it-operations-aiops): Definition of AI for IT operations. - [Asset Lifecycle Management](https://www.siit.io/glossary/asset-lifecycle-management): Definition of asset lifecycle management. - [Agile Service Management](https://www.siit.io/glossary/agile-service-management): Definition of agile service management. ## Tool comparisons and reviews - [Tools](https://www.siit.io/tools): Index of 270 independent tool pages across IT, identity, HR and engineering categories: 89 head-to-head comparisons, 121 product reviews and 60 alternatives round-ups, most with a structured FAQ. - [Freshservice vs Jira Service Management](https://www.siit.io/tools/comparison/freshservice-vs-jira-service-management): Independent comparison of two ITSM platforms. - [ServiceNow vs Zendesk](https://www.siit.io/tools/comparison/servicenow-vs-zendesk): Independent comparison of two service platforms. - [JumpCloud vs OneLogin](https://www.siit.io/tools/comparison/jumpcloud-vs-onelogin): Independent comparison of two identity platforms. ## Guides and analysis - [Blog](https://www.siit.io/blog): 390+ articles on AI service desks, ITSM practice, identity and access, and internal operations. - [Best ITSM Tools](https://www.siit.io/blog/best-itsm-tools): Comparison of ITSM platforms and selection criteria. - [Best IT Service Desk Software](https://www.siit.io/blog/best-it-service-desk-software): Selection guide for service desk software. - [Jira Service Management Alternatives](https://www.siit.io/blog/jira-service-management-alternatives): Alternatives to Jira Service Management and how to evaluate them. - [Freshservice Alternatives](https://www.siit.io/blog/freshservice-alternatives): Alternatives to Freshservice and how to evaluate them. - [Agentic AI in ITSM](https://www.siit.io/blog/agentic-ai-itsm): How agentic AI changes IT service management. - [AI Agents for IT Support](https://www.siit.io/blog/ai-agents-for-it-support): Applying AI agents to internal IT support. - [AI-Driven ITSM vs Traditional Tools](https://www.siit.io/blog/ai-driven-itsm-vs-traditional-tools): Structural differences between AI-native and legacy ITSM. - [App Access Automation](https://www.siit.io/blog/app-access-automation): Automating the application access lifecycle. - [Automated Access Governance](https://www.siit.io/blog/automated-access-governance): Governing access at scale without manual review cycles. - [Automate Offboarding](https://www.siit.io/blog/automate-offboarding): Automating employee offboarding across systems. - [Automated Employee Onboarding](https://www.siit.io/blog/automated-employee-onboarding): Automating employee onboarding across systems. - [Best IAM Tools](https://www.siit.io/blog/best-iam-tools): Identity and access management tooling comparison. - [Best MDM Software](https://www.siit.io/blog/best-mdm-software): Mobile device management tooling comparison. - [Best Help Desk Ticketing Systems](https://www.siit.io/blog/best-help-desk-ticketing-systems): Ticketing system comparison. - [Best Employee Self-Service Portals](https://www.siit.io/blog/best-employee-self-service-portals): Self-service portal comparison. - [A Complete Guide to ITIL in ITSM](https://www.siit.io/blog/a-complete-guide-of-itil-in-itsm): ITIL practice reference. ## Product documentation - [Documentation](https://docs.siit.io): Product documentation, including setup, configuration and the full integration catalogue. - [Documentation llms.txt](https://docs.siit.io/llms.txt): Curated machine-readable map of the product documentation. - [MCP Server](https://docs.siit.io/integrations/mcp): Exposes the Siit workspace to AI tools supporting the Model Context Protocol, including Claude, Codex, Mistral and Cursor. - [Help Center](https://help.siit.io): End-user and administrator help articles. ## Company - [About Siit](https://www.siit.io/about-us): Company background, mission and team. - [Careers](https://www.siit.io/careers): Open roles. - [Contact](https://www.siit.io/contact-us): How to reach the Siit team. - [Request a demo](https://www.siit.io/request-a-demo): Book a product demonstration. ## Optional - [Privacy Policy](https://www.siit.io/privacy-policy): Data protection and privacy terms. - [Terms of Service](https://www.siit.io/terms-of-service): Contractual terms of use. - [Sign up](https://www.siit.io/sign-up): Account creation. - [Full sitemap](https://www.siit.io/sitemap.xml): Complete list of 952 indexable URLs.